Exchange and return conditions
Ordered products have a 14-day exchange and return right. The right of return only applies to unused and salable products in the original packaging. In return and exchange situations, please always contact us first via email at firstname.lastname@example.org. The customer pays the return/exchange postage himself.
The following information must be attached to the return:
customer number, name, address and phone number.
Arinatie 16 B 33
We do not accept returns more than 14 days after receiving the product. Once the return has been approved, the money will be refunded/the invoice will be canceled depending on the payment method after receiving and processing the return.
Please note that not picking up the package is not an official cancellation. If the package is not picked up within the storage period, it will be returned to the sender. For uncollected shipments, we charge the customer €20/order (international orders) which covers delivery costs and other costs incurred by us.