Terms & Conditions
Valid from 23 August 2019
The web store products are sold by Hidastaja Art (Buseiness ID 2419981-9). We sell products to adults and companies. Product prices include value added tax (24 %). We reserve the right to change prices and delivery costs.
Products can be ordered from https://hidastajaart.fi / https://en.hidastajaart.fi. All orders are confirmed by email, which states the price of the order, shipping costs and the ordered products. In order to receive an order confirmation, a valid e-mail address must be provided when ordering (mandatory information). The customer commits to the delivery terms in force with the order.
Delivery methods and fees
Products including postage are paid when ordering.
Domestic orders (Finland): We deliver small packages as a Posti small package (maximum size: 35.3 cm x 25 cm x 3 cm / 2 kg) and larger orders as a postal package to the pick-up point chosen by the customer. Delivery costs can be seen in the cart when making the order. We deliver orders over €80 free of charge to Finland.
International orders: Delivery costs abroad are determined by the destination country. For orders abroad, Posti's shipping methods are used, which are country-specific. You can see the delivery methods and costs that can be selected for each country in the web store before paying/confirming the order.
Orders are paid via Klarna Checkout payment service. The following payment methods are available to you:
- Online banks
- Card payments (Visa, Visa Electron, Mastercard)
- Klarna installment payment/invoice
By using the Klarna Checkout service, you accept the terms and conditions of Klarna AB (556737-0431, Norra Stationsgatan 61, 113 43 Stockholm), which you will find at the checkout.
We deliver the ordered products within 3-7 business days of the order. We strive to process and deliver orders as soon as possible in order of arrival. We deliver gift cards electronically to the e-mail address provided with the order no later than the next business day. We will inform you separately about possible exceptions in delivery times.
Exchange and return conditions
Ordered products have a 14-day exchange and return right. The right of return only applies to unused and salable products in the original packaging. In return and exchange situations, please always contact us first via email at firstname.lastname@example.org. The customer pays the return/exchange postage himself. The return must include the following information: customer number, name, address and phone number.
Arinatie 16 B 33
We do not accept returns more than 14 days after receiving the product. Once the return has been approved, the money will be refunded/the invoice will be canceled depending on the payment method after receiving and processing the return.
Please note that not picking up the package is not an official cancellation. If the package is not picked up within the storage period, it will be returned to the sender. For uncollected shipments, we charge the customer €7/order, which covers delivery costs and other costs incurred by us.
If the product is lost during transport, damaged or the wrong product has been delivered to the customer, the customer must report the error immediately to email@example.com. Notification of incorrect delivery or defective product must be made within 14 days of receiving the product. If the package has been damaged in transit, the product must be reported to Posti as soon as possible. Hidastaja Art will not compensate for lost packages.
Hidastaja Art web store is not responsible for delays caused by force majeure or indirect damages caused by incorrect condition of the products or delayed delivery.
Hidastaja Art cannot guarantee that the color of the product is completely identical to the color tone of the product displayed in the web store due to e.g. from the screen settings. A color surface is printed on the plywood jewellery at the same time as it is laser cut. Laser cutting is done on two different machines, with slight differences in color printing tones.
All pictures and texts on the Hidastaja Art web store is the property of Hidastaja Art. The material may not be published, copied or stored without permission. The use of pictures is protected by copyright law.